Refund policy

Return and Refund Policy

Thank you for shopping with Kei Project. If you are not happy with your order, we are here to help.

Returns

We accept returns on most products, as long as:

  • The return is requested within 30 days of the delivery date.
  • The item is in new condition.

3M™ Thinsulate™ returns

3M™ Thinsulate™ can be returned only if it is uncut and unused. Material that has been cut or used cannot be returned. Master rolls are not returnable.

How to start a return

Email Support@keiproject.com with your order number before sending anything back. Items sent back without first requesting a return may not be accepted.

Returns are made by mail, and the customer pays for return shipping. Send returns to:

KEI PROJECT
751 E Edna Pl
Covina, California, 91723
United States

Please include your order number in the package for quicker processing.

Restocking fee

All returned items are subject to a 10% restocking fee, which is deducted from your refund.

Exchanges

Exchanges are accepted for items returned in new condition within the 30-day window. Contact us first so we can confirm the item you want is available.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away at Support@keiproject.com so we can make it right.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are processed within 7 business days to your original method of payment. Your bank or card company may take additional time to post it.

Contact us

Customer service hours: Monday to Friday, 9 AM – 5 PM Pacific Time